Self-Service
Surf our Help Online and get 24-hour access to our knowledge base, known issues, merchant guide, e-mail support, and much more.
FAQs - Your first line of defense. This Q&A supports many of your store related questions : Click here!
Merchant Tool Help - Online Help on the tools used to create your store? View here!
Merchant Operations Guide - Use this PDF to learn about the Merchant Tool, reports, Store Setup, the Product Catalog,Store Administration, and Order Processing. Download here!
E-mail Support - Need to ask a question or report a problem to Technical Support? You may email support@alfox.net or fill out the problem report form .
Domain Name Search - (Whois) Check for domain availability, see who owns a domain Check here!
Tune up your web site - Check your web site for HTML errors, see how fast your site loads under different conditions, check for spelling errors, all free
For more contact?
Call our customer service center. With a full range of options and a full line of choices, we'll help you find the support method with which you're most comfortable.
Telephone Support - Call our customer service center. The Alfox.Net staff will help determine if your problem needs to be elevated to the next level of support. There is no fee for this service.
Extensive Technical Support - For more technical support , you may choose from one of our support plans for procedural assistance and minor customizations:
- Per incident Telephone Support which can be purchased in 60-minute increment.
- Classroom Training
- Private Tutorial
Please see pricing for details.
Application Maintenance - You may opt to outsource the catalog and order management of your e-store. Alfox.Net has trained in-house and independent outsource providers. You may choose one of two levels of services:.
- Catalog population
- Catalog Maintenance
- Order Fulfillment Management
Please see pricing for details.
Custom Development - Please contact us for information and special pricing on extensive customization for your site. Click here
Payment Gateway Application Assistance -ALFOX endorsement & processing of your application for merchant account from payment gateway. Click here