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ERP's evolution

WORKFLOW

Workflow is usually defined as "Steps involving People" - Business Process Management is usually defined as "Workflow and System Activities".

ALFOX ERP II fully supports Business Process Management (BPM) and is based on the Workflow Management Coalition and OMG standards. In the following, we use the term Workflow to include BPM capabilities.

In contrast to all known ERP and CRM applications, Workflow is not "on top" of the application, but ALFOX ERP II is based on Workflow. The ALFOX ERP II Workflow Engine is ALFOX ERP II's core transaction management. That means that all processes in ALFOX ERP II are automatically workflow enabled and easy to extend and modify. As workflow is completely integrated, ALFOX ERP II workflows are easier to maintain and provide much more functionality then the external or ad-on workflow offerings of other ERP and CRM vendors.

Compiere Workflow

Types of Workflow

ALFOX ERP II provides three types of workflow:

General Workflow - Provides guidance and step-by-step instructions for achieving a task. Examples: Setup Wizards or Month End procedures. A user starts them from the menu.
Document Process Workflow - Started when processing any document. You would extend these workflow type for approval situations. Example: Special approval for orders over a certain amount.
Document Value Workflow - The workflow is automatically started when any entity fulfils a user defined condition. Example: Start credit approval for a new Business Partner.

Node Actions, Transitions

ALFOX ERP II Workflow Node (Step) can have the following Actions

Automatic Process - Any Process, Report, Task, Workflow, Document Action,
planned: Web Services, etc.
User Action - Any Window, Form - User needs to confirm Completion
Set Variable - Any Column to Constant or Variable
User Choice - Any Choice (e.g. approval), List selection
Wait (Sleep) - can also be used for Start/End/etc.

Transition between nodes can optionally have conditions. Multiple transitions from a node allow parallel processing. This allows to model very complex scenarios.

Approvals, Responsible

You can define your own approval hierarchy or use the defined orgraization hierarchy.

A workflow responsible can be a human (specific or invoker), a group (role), or (supervisor) of an organization. Different workflow nodes/steps can have a different workflow responsibles.

Priority, Escalation, Alerts

ALFOX ERP II provides dynamic priority management, allowing to use the workflow engine for call center routing and priority based customer support.

You can define escalation rules due to inactivity and send alerts to the workflow resonsible and/or the supervisor.